WS Platform
Refund Policy
This policy explains how refund requests for digital products and services are reviewed by WS Platform.
When a Refund May Be Considered
- Duplicate payment for the same order.
- The paid product or service was not delivered and the issue cannot be resolved.
- The delivered item is materially defective or materially different from the description and a reasonable fix or replacement cannot be provided.
- A refund is required by applicable law.
Generally Non-Refundable Situations
- Change of mind after a digital item has been delivered, accessed, downloaded or activated.
- Failure to read compatibility, duration, region, device or other requirements shown on the product page.
- Third-party platform restrictions, account actions or policy changes outside WS Platform’s control, unless the listing specifically promises otherwise.
- Services already completed as ordered.
How to Request a Refund
Contact support with your order number, the email used for the order, the product or service name and evidence of the problem where relevant. Requests are reviewed based on the order details, delivery status, product description and applicable law.
Approved Refunds
If a refund is approved, it will normally be sent back through the available payment route. Processing time can vary by payment provider and financial institution.
Contact
Refund questions can be sent to webcone8@gmail.com.